Default
- Support by phone and e-mail 08:00 - 16:00 workdays (CET).
- Support response time is best effort, typically within 60 minutes.
- Support requests may be handled outside working hours.
- Error reporting 24/7 in case of a system failure.
- SMS & MMS throughput is best effort, typically from 100/minute to 1200/minute.
- Access to 3 separate API servers for maximum uptime.
If you are not able to access the API server there will be no cost for the request.
For 46elks AB it is therefore crucial that the API servers are always available, since we cannot generate revenue unless the servers are available.
Extended
Get in touch with us at sales@46elks.com if you require an extended SLA.
